Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices are open for some services, but payments can only be submitted online or through an office drop box. We are fully operational and committed to serving the community, with our top priority being the health and safety of our customers and employees. You can now pay your bill online, apply for new service, or set up Auto Payments with XBP Logo 1.1c. If you'd like to pay by phone or have other questions please call our office at 606-886-2431Thank you for your continued patience.

Service Application


Before Frontier can start gas service, we require an Application for Service and a Deposit. The amount of the Deposit is set by Kentucky PSC for each different gas company; please consult with our office for the amount. The online application form can be used several ways.

If you need gas service in the next week or so:

  • Fill out the application online, print and sign it, then mail it to Frontier with your deposit check; or
  • Print the application, fill out by hand and sign it, then mail it to Frontier with your deposit check.

    If you need gas service immediately (1-2 days), then:

  • Fill out the application online, print and sign it, then scan and email; or Fax it to 606-889-9196.
  • When we receive this electronic copy, Frontier will schedule a technician to start gas service.
  • Give the original signed Application and Deposit check to the Frontier service technician who comes to start gas service.
  • No service without an Application and Deposit.
  • Service can't be initiated when the Frontier office is closed.
  • We usually need two (2) business days to initiate service but can't guarantee immediate response in busy times.
  • Someone must be at the premises when we energize the gas service; please call to set a mutually agreeable time to meet. If you need to apply for a new service line, click here.


The above application is a PDF file. You need Acrobat Reader to open the file. Download Acrobat Reader HERE.