Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices will remain closed until further notice. You can pay your bill online with XBP Button 2 1h  or  over the phone by calling our office at 606-886-2431. If you need to report a gas leak or have any questions or concerns please call the number above (24/7). You can also refer to our Contact Us page. To report an emergency please dial 911We are otherwise fully operational and committed to serving the community. Our top priority is the health and safety of our customers, employees, and the public. Thank you for your continued patience and understanding. 

Properties of Natural Gas

propNatural Gas is a naturally-occurring mixture of hydrocarbon and non-hydrocarbon gases found in porous formations beneath the earth's surface. It is not a pure element like oxygen but a mixture of gases of which hydrocarbon gases are the components that are combustible and produce heat.

Natural gas distributed by utilities varies in composition. The heat-producing hydrocarbons are composed of the elements Carbon and Hydrogen. Methane (CH4) is always the largest component. Ethane, propane (C3H8), and butane are heavier, "hotter" hydrocarbons produced from natural gas wells and are present in low concentration. Nitrogen, Oxygen, and Carbon Dioxide are the major components (99.9%) of air but are considered contaminants of natural gas.

What is Natural Gas? Read a detailed article from the American Gas Association - the premier organization for gas utilities and pipelines at What is Natural Gas? . There is also a good paper with more information Here

Combustion of natural gas is the chemical reaction of oxygen with a combustible material which produces heat.

photo stove foodThere are three requirements for combustion. If one of these three components is missing, combustion cannot occur.

  • Fuel (natural gas, in this case)
  • Oxygen
  • A source of ignition

Natural gas will not burn unless the mixture is within a flammable range of roughly 5 to 15% gas in air; the most efficient or ideal mixture is about 10% gas.

A combustible mixture of natural gas in air will not ignite until its temperature is raised to the minimum ignition temperature, which is 1150°F. Here are possible sources of ignition:

  • Any open flame such as a pilot light, match, or lighted candle
  • Static electricity spark
  • Light switch
  • Heating element or motor in an electric appliance
  • Internal combustion engine while running or starting
  • Overhead electrical transformer
  • A ringing doorbell

Call 811

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Other Emergency

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TO REPORT A GAS LEAK or other emergency, call 911 immediately.