The unplanned Kinzer outages at Hurricane Creek (Click Here) and the upcoming Aug. 15th Robinson Creek outage (Click Here) have mostly been resolved. However, some customers may still be off. We are currently working on testing the system and restoring service to remaining customers. We do not own these particular lines, so outages may be beyond our control, but we are doing our best to restore service to all customers as quickly as possible. 



Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices are mostly open, but may be closed without notice. We are fully operational and committed to serving the community, with our top priority being the health and safety of our customers and employees. You can pay your bill online with XBP Button 2 1h  or  over the phone (or other questions) by calling our office at 606-886-2431Thank you for your continued patience.

Protect Your Meter

  Keep Meter free from Snow-Ice-Physical Damage-Metallic Grounding 


Snow Covered MeterMost natural gas appliances are vented to the outside, and some of them have intakes for outside combustion air. Make sure that vents and intake ports on the roof and walls are not blocked by ice or snow or physical barriers. 

The gas meter must be protected from damage and obstructions.

  • The index must be visible to a meter reader.
  • The pressure regulator has a vent which must not be blocked.
  • Be careful to keep snow and ice from the roof, driveways and walks off the meter and regulator.
  • Most meters are installed in a location out of harm's way. Contact PNG if you believe the meter is subject to damage by ice falling off roofs or vehicle traffic.

Steel gas lines have a system that protects steel pipe from corrosion damage. Any metallic contact could interfere with the corrosion protection system. For that reason, don't place on or near the meter & regulator, any metal such as garden tools, electrical grounding, trash cans, pet chains or a metal cover.

If you smell any odor or hear any noise (other than a soft whoosh-whoosh) around your meter, get safely away and call Frontier immediately at (606) 886-2431.


Call 811

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Other Emergency

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TO REPORT A GAS LEAK or other emergency, call 911 immediately.