The unplanned Kinzer outages at Hurricane Creek (Click Here) and the upcoming Aug. 15th Robinson Creek outage (Click Here) have mostly been resolved. However, some customers may still be off. We are currently working on testing the system and restoring service to remaining customers. We do not own these particular lines, so outages may be beyond our control, but we are doing our best to restore service to all customers as quickly as possible. 



Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices are mostly open, but may be closed without notice. We are fully operational and committed to serving the community, with our top priority being the health and safety of our customers and employees. You can pay your bill online with XBP Button 2 1h  or  over the phone (or other questions) by calling our office at 606-886-2431Thank you for your continued patience.

Pipeline Safety

Pipeline Safety is serious business for Frontier.

photo pipe manifoldPipelines are the only practical means of transporting natural gas. Frontier operates about 300 miles of gas transportation and distribution pipelines. These are part of a 1.5-million-mile national underground pipeline network. Most Americans are unaware of this vital transportation system that delivers about 25% of the energy that drives our economy.

All gas pipeline companies are subject to regulation by the US Department of Transportation (DOT) Office of Pipeline Safety (OPS) and state agencies. Frontier operations are regularly inspected for DOT by the Kentucky Public Service Commission.

DOT requires Frontier and other pipeline companies to monitor and continually improve the safety and integrity of their pipelines. Each company has programs to qualify its workers and keep them substance-free, to increase public awareness about pipeline safety, and to avoid hazards through damage prevention. Because of DOT oversight, gas pipelines are the safest transportation system in the US.

Pipeline Safety from the Beginning

The DOT has rigorous standards for pipeline design, construction, maintenance, testing, and operation.

photo linemarkerEvery new Frontier facility is designed to meet or exceed DOT requirements. Frontier uses DOT-qualified plastic and steel pipe, meters and equipment. We coat and protect all steel pipe from corrosion. We use only qualified pipe welders and joiners. We inspect all pipe during construction and test the completed project at least to 150% of its normal operating pressure.

Once in service, the entire Frontier system is operated, maintained and monitored under the DOT regulations. Our extensive Operations and Maintenance plan details the DOT requirements. We check corrosion protection on steel lines. We check for leaks and abnormal conditions along each line. We mark our transmission pipelines with permanent yellow signs with contact numbers. We locate our lines on request and watch for unauthorized third-party excavators. We operate each valve and check pressure regulators and safety devices. We meet with local safety officials to review emergency response procedures and we place ads and mailers to educate the public about gas safety. We have remote pressure monitors and a 24/7 response center to quickly respond to any leak, accident or other reported emergency.

All of these are part of Frontier's written Operations and Management accident prevention and emergency response procedures to comply with DOT regulations.

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Other Emergency

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TO REPORT A GAS LEAK or other emergency, call 911 immediately.