The unplanned Kinzer outages at Hurricane Creek (Click Here) and the upcoming Aug. 15th Robinson Creek outage (Click Here) have mostly been resolved. However, some customers may still be off. We are currently working on testing the system and restoring service to remaining customers. We do not own these particular lines, so outages may be beyond our control, but we are doing our best to restore service to all customers as quickly as possible. 



Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices are mostly open, but may be closed without notice. We are fully operational and committed to serving the community, with our top priority being the health and safety of our customers and employees. You can pay your bill online with XBP Button 2 1h  or  over the phone (or other questions) by calling our office at 606-886-2431Thank you for your continued patience.

Budget Billing




Our budget billing option gives you the peace of mind knowing that your bill will be the same each month.

When you sign up for budget billing, PNG will estimate your bills for the next 12 months and charge you 1/12th of that amount each month for the next 11 months. The final month will be reconciled for any charges that were over- or under-paid. In order to qualify for budget billing, the following rules apply: 

  • only residential accounts are eligible
  • you may only sign up for budget billing in April or May
  • your account must be paid up to date if you'd like to initiate budget billing
  • you must sign up for credit card or automatic bank draft payment

To sign up for budget billing, please contact Frontier at 606-886-2431

For any metering, billing, payment, or balance questions, contact our office by phone or email us 

The State of Kentucky Cabinet for Health and Family Services has a Low Income Home Energy Assistance Program (LIHEAP) to provide help with energy costs. Please be advised that Frontier cannot sign you up for LIHEAP, however, you may contact them directly for assistance: visit CHFS LIHEAP for more information, or call 502-564-3440

Call 811

811 frontpage

Locate & Mark

Locate  Frontier will locate and   mark its buried facilities   upon proper request   through Kentucky 811,   please call (800-752-      6007) for assistance.   There is no charge for   this service.

Other Emergency

911 Logo

TO REPORT A GAS LEAK or other emergency, call 911 immediately.