Due to state recomendations and safety concerns over the Coronavirus (COVID-19) outbreak, our Prestonsburg and Jackson business offices are open for some services, but payments can only be submitted online or through an office drop box. We are fully operational and committed to serving the community, with our top priority being the health and safety of our customers and employees. You can now pay your bill online, apply for new service, or set up Auto Payments with XBP Logo 1.1c. If you'd like to pay by phone or have other questions please call our office at 606-886-2431Thank you for your continued patience.

Budget Billing




Our budget billing option gives you the peace of mind knowing that your bill will be the same each month.

When you sign up for budget billing, PNG will estimate your bills for the next 12 months and charge you 1/12th of that amount each month for the next 11 months. The final month will be reconciled for any charges that were over- or under-paid. In order to qualify for budget billing, the following rules apply: 

  • only residential accounts are eligible
  • you may only sign up for budget billing in April or May
  • your account must be paid up to date if you'd like to initiate budget billing
  • you must sign up for credit card or automatic bank draft payment

To sign up for budget billing, please contact Frontier at 606-886-2431

For any metering, billing, payment, or balance questions, contact our office by phone or email us 

The State of Kentucky Cabinet for Health and Family Services has a Low Income Home Energy Assistance Program (LIHEAP) to provide help with energy costs. Please be advised that Frontier cannot sign you up for LIHEAP, however, you may contact them directly for assistance: visit CHFS LIHEAP for more information, or call 502-564-3440

Call 811

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Locate & Mark

Locate  Frontier will locate and   mark its buried facilities   upon proper request   through Kentucky 811,   please call (800-752-      6007) for assistance.   There is no charge for   this service.

Other Emergency

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TO REPORT A GAS LEAK or other emergency, call 911 immediately.